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Graduate Education

Guide and resources for graduate education students.

Troubleshooting

If you are unable to connect to a e-resource, here are some things to try:

  • Be sure you are using the correct username & password on the Internal Campus Web Resources & Library Databases form. If the off-campus login box is pre-populated, check to be sure the information is correct. If you aren't sure about your password, you can try resetting it via the Berry MyApps Portal https://myapps.berry.edu. Here's instructions from IT.
  • Try a different browser. Chrome is sometimes particularly cranky about logging in to library resources.
  • Clear your cookies, browsing history, cache, etc. Use your favorite search engine to find instructions for your browser.
  • Try accessing a different resource. If successful, re-try the problem resource. One authentication per web session is all that is necessary - sometimes authenticating elsewhere will bypass whatever is causing the problem.
  • Verify that the link has the EZProxy prefix. Try to connect using the EZproxy link: add the EZproxy prefix (http://ucheck.berry.edu/login?url=) to the beginning of the URL, for example http://ucheck.berry.edu/login?url=https://www.jstor.org.

In any case, please report persistent problems to us so we can fix them! Use the Report Issue button or email library@berry.edu.

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