In fall 2013, the Libraries Committee considered the recommendation of the external reviewers to withdraw from the FDLP program. The committee recommended against withdrawal, proposing instead that the Library take measures to actively tailor the collection to the teaching and research needs of the faculty, take a more active approach to promoting use of the collection, ensure that older materials are retained, and revisit the question in two years. The Library and the Provost concurred with that recommendation, and asked the FDLP Librarian to proceed with developing a plan to implement the recommendations.
In 2011 consultant Karen Brown Letarte completed an analysis of the monographic workflows within the Technical Services department and provided recommendations for updating and streamlining operations.
A note from Memorial Library Acting Director Rebecca Roberts states that "this survey originated in the Charter School as a result of our conversations re: faculty library use." The surveys were distributed and collected by Karen Kurz, Charter's Assistant Dean for Graduate Studies in Education.
The LibQual survey was conducted at Memorial Library in 2005. Memorial Library’s 2012 external reviewers suggested repeating LibQual and considering the results in conjunction with the external review as the Library updated its strategic plan.
Memorial Library responded that “In general, we agree that [LibQual] can be a valuable tool in assessing a library’s effectiveness. It would provide insight into the issues outlined by the reviewers in the section about the library’s budget, as well as information about satisfaction with services and facilities. Along with being a rigorously validated instrument, it has become a standard tool in assessing academic library performance. The fact that it allows comparison with peer institutions is an additional benefit. It is also long and highly complex, which can both discourage participation and make analysis difficult. More discussion, particularly with the Office of Institutional Research, is necessary before we determine whether to use LibQual, another standard assessment instrument, a locally developed survey, or a combination of the two.” In subsequent discussions with Provost Kathy Richardson, she decided not to pursue repeating LibQual. That decision was reinforced by the 2019 decision of the faculty Libraries Committee to adopt the MISO survey, in conjunction with the campus Office of Information Technology.